Refund policy

Lace for Gentlemen pieces are intimate apparel worn directly against the skin. For health, hygiene, and safety reasons, all sales are final, and we do not accept returns or refunds for change of mind. However, to ensure your complete comfort and fit, we offer a dedicated 14-day size exchange guarantee and defect resolution as outlined below.

Size Exchange Within 14 Days

An unworn standard-size piece can be exchanged for another size within 14 days of delivery. To initiate an exchange, please contact us at hello@laceforgentlemen.com or via our contact page with your order number. We will provide detailed return shipping instructions and an authorized return address. Please do not ship items back without prior authorization, as unauthorized parcels cannot be tracked or accepted.

Condition of the Piece

The piece must be unworn, unwashed, and in its original condition with all tags and discreet packaging intact. Trying the piece on over clean personal underwear is fully permitted and qualifies for an exchange. Garments showing signs of wear, washing, scent, or damage cannot be exchanged.

Return Shipping Costs

The customer is responsible for return shipping costs to our authorized return address. Lace for Gentlemen covers the cost of shipping the replacement size back to you via free standard delivery.

Exchange Processing Time

Once your returned item is delivered and inspected by our team (typically within 3–5 business days of receipt), your replacement size will be prepared and dispatched. If the desired replacement size is out of stock, we will issue a store credit for the full value of the piece.

Custom-Made Pieces

Custom-made pieces are individually handcrafted to the exact body measurements you confirmed, so standard size exchanges do not apply. However, our specification guarantee applies: if a finished custom piece does not match the specifications you confirmed, we will remake the piece or resolve it with you directly.

Defective or Damaged Items

If an item arrives damaged, defective, or incorrect, please notify us within 30 days of delivery at hello@laceforgentlemen.com with photos of the issue and your order number. We will immediately arrange a free remake, replacement, or appropriate solution.

Order Cancellations

Orders may be cancelled before they are dispatched. Please email us immediately at hello@laceforgentlemen.com if you wish to cancel an order.

Discreet Packaging

All orders and exchanges are shipped in 100% plain, unbranded neutral packaging. Nothing on the exterior reveals the brand name or contents. More information is available on our discreet shipping page.