Shipping and Returns

Orders ship worldwide in plain, unbranded packaging. This page covers where we ship, what it costs, how long it takes, and what happens if a piece does not fit.

Where we ship

We ship worldwide, with main markets in North America, the UK, Australia and New Zealand, and the EU. Every destination is served by YunExpress, with a transit time of 6 to 12 days after dispatch.

Shipping is free on every order, worldwide. Any import duties or taxes on international orders are the responsibility of the customer.

Processing and dispatch

Every piece is made to order. A standard size is dispatched within 4 days of order confirmation. A custom piece is dispatched within 7 days of the confirmed measurements, because the pattern is drafted again before cutting. Tracking numbers are issued at dispatch and sent by email. Each product page shows the full timeline in its How your order is made block.

Returns

Lace for Gentlemen pieces are worn against the skin. For hygiene and safety reasons we do not accept returns or refunds for change of mind. One exception applies. A size exchange inside 14 days of delivery is available under the conditions below.

To exchange a size, message us first for return instructions. Do not ship a parcel back on your own. The piece must be unworn and unwashed. It must carry no smoke or perfume, and the tags and packaging must be intact. Trying the piece on over your own underwear is allowed. Return shipping is paid by the customer, and shipping the replacement size is paid by Lace for Gentlemen. On an order with more than one piece, open and try one piece only, and the unopened pieces can be exchanged with it. An exchange is the same style in a different size. If that size is out of stock, we issue store credit for the value of the piece.

Custom-made pieces are cut to the measurements you confirmed, so a size exchange does not apply to them. The specification protection still applies. If a finished custom piece does not match the specification you confirmed, we resolve it with you.

What is covered. A piece that arrives faulty, or does not match the specification you confirmed, can be reported through the contact page within 30 days of delivery, with photos and your order number. We then remake the piece or resolve it with you directly. An exchange travels the same way as an order, in plain, unbranded packaging with a neutral item description on the label. The full rule is on the discreet shipping page.

A parcel comes back to us when no one accepts delivery, or when the order is refused. We then issue store credit for the order and deduct the shipping cost we already paid.

For customers in the EU and the UK, statutory rights under distance-selling regulations are not affected by this policy. Under those rules, intimate apparel cannot be returned once unsealed or worn, and custom-made goods are exempt from the statutory right of withdrawal. The 14-day size exchange above is offered on top of those rights.

To find your size before you order, read the size guide. For a piece cut to your own measurements, see how custom sizing works.